Hua Seng Heng Goldsmith Co.,Ltd. (Headquarter)

Hua Seng Heng Goldsmith Co.,Ltd., Yaowarat Branch (Plaeng Nam Road)

Hua Seng Heng Goldsmith Co.,Ltd., Yaowarat Branch (Yao Phanit Road)

Hua Seng Heng Goldsmith Co.,Ltd., Yaowarat Branch (Mangkorn Road)

Hua Seng Heng Goldsmith Co.,Ltd., Seacon Square Srinakarin Branch

Hua Seng Heng Goldsmith Co.,Ltd. (Silom Complex Branch)

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    FAQs

    Hua Seng Heng contacts?

    Business hours: Everyday from 8:30 AM – 5:30 PM

    What services does Hua Seng Heng provide?

    Hua Seng Heng provides comprehensive gold trading services:
    - Gold ornaments at our 6 branches: https://huasengheng.plaimanas.net/contact/

    - Gold Online 96.5%: https://huasengheng.plaimanas.net/gold-investment/gold-bar96-5/

    - Gold Online 99.99%: https://huasengheng.plaimanas.net/gold-investment/gold-online-99-99/

    - USD GOLD TRADE where you can buy/sell gold in USD: https://huasengheng.plaimanas.net/gold-investment/usd-gold-trade/

    - GOLD NOW / GOLDSAVING NOW: https://huasengheng.plaimanas.net/gold-investment/goldnow/

    What is Hua Seng Heng Online Shopping?

    What is Hua Seng Heng Online Shopping?

    • Hua Seng Heng Online Shopping is a channel through which a variety of gold bar
      products are available on our website, and customers can easily browse these items
      online at their convenience, with shipping services across the country.

    Which payment methods are available?

    Payment methods for Hua Seng Heng Online Shopping include:

    • PromptPay payment through QR code
    • Credit or debit card payment
    • Payment in installments with Kasikorn Bank’s credit cards only
      For net order amounts of 5,000 - 100,000 baht (after discounts)
      Payment can be made in 3-month, 6-month, and 10-month installments

    Does each product come with a product warranty card?

    • Products are stamped with Hua Seng Heng’s logo that serves as a product warranty,
      and receipts/tax invoices are provided for customers as proof of purchase.
    • Can the gold be sold back to Hua Seng Heng?
      Customers who are looking to sell back to Hua Seng Heng can do so at Hua Seng Heng’s 6 branches. Please see more information on our locations at https://huasengheng.plaimanas.net/contact/.

    Shipping and pick-up services?

    Hua Seng Heng Online Shopping offers shipping and pick-up services:

    • Shipping by Hua Seng Heng: Available for areas in the Bangkok metropolitan region (as designated) with applicable charges of 150 or 200 baht depending on your location
    • EMS Shipping by Thai Post: Available for any location in Thailand with charges based on the product values
      * Total order amount per receipt up to 50,000 baht
    • Pick-up service at one of our branches with no fees:
      Yaowarat Branch
      – Hua Seng Heng Goldsmith Shop, 1st Floor, Hua Seng Heng Building 2: Open for product pick-up on Monday - Saturday from 12:00 PM – 05:00 PM
      – Hua Seng Heng Goldsmith Shop, Headquarter: Open for product pick-up only on Sunday from 12:00 PM – 05:00 PM
      Or Hua Seng Heng Goldsmith Shop, Mangkon Road: Open for product pick-up only on Sunday from 12:00 PM – 05:00 PM
      Silom Complex Branch
      – Silom Complex Building, 3rd Floor: Open for product pick-up every day from 12:00 PM – 07:00 PM
      Seacon Square Srinakarin Branch
      – Seacon Square Building, 2nd Floor, Fountain Area Zone: Open for product pick-up every day from 12:00 PM – 07:00 PM

    What is Chat & Shop?

    What is Chat & Shop?

    • Chat & Shop is a service through which customers can buy gold ornaments and gold bars through our official account on LINE by adding us to your first list and start a conversation with our agent. We aim to be your “personal assistant”. You can also opt for Hua Seng Heng’s shipping services or you can pick the item up yourself.

    Which payment methods are available?

    • For Chat & Shop, full payment must be made through bank transfers to the Company’s bank account.

    Does each product come with a product warranty card?

    • Products are stamped with Hua Seng Heng’s logo that serves as a product warranty, and receipts/tax invoices are provided for customers as proof of purchase.

    Can the gold be sold back to Hua Seng Heng?

    Shipping and pick-up services 

    Hua Seng Heng Online Shopping offers shipping and pick-up services

    • Shipping by Hua Seng Heng: Available for areas in the Bangkok metropolitan region (as designated) with applicable charges of 150 baht or 200 baht depending on your location
    • In-branch pickup is available at no additional cost. Branch details are as follows
      Yaowarat Branch
      – Hua Seng Heng Goldsmith Shop, 1st Floor, Hua Seng Heng Building 2: Open for product pickup, Monday to Saturday, 12:00 PM – 05:00 PM
      – Hua Seng Heng Goldsmith Shop, Head Office: Open for product pickup on Sunday only, 12:00 PM – 05:00 PM
      – Hua Seng Heng Goldsmith Shop, Mangkon Road: Open for product pickup on Sunday only, 12:00 PM – 05:00 PM
      Silom Complex Branch
      –Silom Complex Building, 3rd Floor: Open for product pickup daily, 12:00 PM – 07:00 PM
      Seacon Square Srinakarin Branch
      – Seacon Square Building, 2nd Floor, Fountain Area Zone: Open for product pickup daily, 12:00 PM – 07:00 PM

    Shipping and pick-up services?

    Chat & Shop offers shipping and pick-up services:

    • Shipping by Hua Seng Heng: Available for areas in the Bangkok metropolitan region (as designated) with applicable charges of 150 or 200 baht depending on your location
    • Pick-up service at one of our branches with no fees:
      Yaowarat Branch
      – Hua Seng Heng Goldsmith Shop, 1st Floor, Hua Seng Heng Building 2: Open for product pick-up on Monday - Saturday from 12:00 PM – 05:00 PM
      – Hua Seng Heng Goldsmith Shop, Headquarter: Open for product pick-up only on Sunday from 12:00 PM – 05:00 PM
      Or Hua Seng Heng Goldsmith Shop, Mangkon Road: Open for product pick-up only on Sunday from 12:00 PM – 05:00 PM
      Silom Complex Branch
      – Silom Complex Building, 3rd Floor: Open for product pick-up every day from 12:00 PM – 07:00 PM
      Seacon Square Srinakarin Branch
      – Seacon Square Building, 2nd Floor, Fountain Area Zone: Open for product pick-up every day from 12:00 PM – 07:00 PM

    What are the differences between gold bars and gold ornaments?

    • Making charges are low for gold bars or free in case of cast gold bars starting from 5 gold baht, making it an ideal choice for customers who are looking to make profits from both long-term and short-term gold investment.
    • Gold ornaments are usually worn as jewelry. At Hua Seng Heng, various patterns and styles both for men and women are available for you to choose from.

    Why is there a difference in weight between ornaments and gold bars?

    • 1-baht gold bars equal to 15.244 grams of gold.
    • 1-baht gold ornaments equal to 15.16 grams of gold. This difference is accounted for by the gold refinement solutions used to connect the gold patterns and designs.

    Why are the prices for gold ornaments high when bought but low when resold?

    When you buy gold ornaments, other metals are also taken into account in terms of prices since these metals are used to make gold ornaments more refined and durable for daily wear, but when you’re selling, only the gold properties are considered.

    How many types of K (Karat) gold are there?

    • 9K gold is gold with purity of 37.5%.
    • 10K gold is gold with purity of 41.6%.
    • 14K gold is gold with purity of 58.3%.
    • 18K gold is gold with purity of 75%.
    • 22K gold is gold with purity of 91.6%.
    • 24K gold is gold with purity of 100% or 99.99%.

    *96.5 gold according to Thailand’s standards is considered 23.16K gold.

    What are the qualities that can verify that the gold I bought is from Hua Seng Heng?

    • Three factors are considered when verifying if the gold is from Hua Seng Heng?
      1. Hua Seng Heng’s logo
      2. Weight of the gold
      3. Purity percentage of the gold
    • For gold ornaments, Hua Seng Heng’s logo is visible on the loop or the hook. Each gold shop can recognize where the gold is from by looking for a logo.

    How are the prices calculated when buying gold ornaments?

    Price calculation for gold ornaments:

    • Price (for sale) set by the Gold Traders Association / gold baht + making price (starting from 800/gold baht depending on the design)

    Example:
    Price (for sale) set by the Gold Traders Association is 30,000 baht per gold baht

    • 1-baht gold necklace
      30,000 + 800 = 30,800 baht
    • 2-quarter gold necklace
      (30,000 / 2) + 800 = 15,800 baht
    • 2-baht gold necklace
      (30,000 x 2) + (800 x 2) = 61,600 baht

    What if I’m not sure if the gold that I own is from Hua Seng Heng or not?

    You can have your gold checked and verified at any of our branches where we will provide our advice before you make a decision to sell.

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